Refund & cancellation policy

Cancelling before the cutoff

You can cancel your order any time before that week's ordering cutoff for a full refund — use the link in your confirmation email, or the “Cancel my order” button on your order page. Card refunds are returned to your original payment method and typically appear within 5–10 business days.

After the cutoff

Once the cutoff passes we've already shopped and started cooking, so orders can no longer be changed or refunded online. If something is wrong with your order, contact us at [hello@yourdomain.com] and we'll make it right.

Problems with an order

If a meal arrives damaged, incorrect, or below the quality you expect, reach out within 24 hours of delivery/pickup and we'll offer a replacement, credit, or refund at our discretion.

Payments by Venmo / text

Orders arranged directly (not through card checkout) are refunded by the same method they were paid.